There have been numerous reports/ news of jobs being laid off in financial industry in Canada. One recent news/ rumors of HSBC finance division in Canada to laid off 50 employees last month. The said division was a out bound call center and mainly responsible of generating business for secured and unsecured personal loans and mortgages
The prospects of outbound call center jobs in Canada are not so good after the implementation of National Do Not Call List effective from September 30, 2008.
As per the CRTC guidelines
Under the National DNCL, the CRTC has new enforcement powers and can penalize telemarketers found to be in violation of the National Do Not Call List legislation or the Unsolicited Telecommunications Rules. Penalties of up to $1,500 for an individual and up to $15,000 for a corporation per infraction may be levied.
$ 15,000 penalty is quite heavy for any telemarketer and this new legislation will surely put heavy weight to reconsider the business operations for any out bound call center in Canada.
So, If you are working in out bound call center in Canada whether its in banking/ financial or any industry, its time to reconsider the alternatives and taking proactive actions.
Yes, I agree with you. If you are working with telemarketer on solicitation based calling for business development then its time to update the resume in Canada